Service Operations Support – Heavy Equipment & Field Service

Milton CAT is looking for a reliable, detail‑driven Service Operations Support professional to play a key role in keeping our service technicians, supervisors, and customers running smoothly. This is a hands‑on coordination role that sits at the center of our service operation—ideal for someone who understands urgency, follow‑through, and how the shop and the field work together.

If you take pride in keeping things organized, solving problems under pressure, and supporting skilled technicians, this role offers stability, respect, and long‑term career opportunity in the heavy equipment industry.

Pay Rate: $25.00-$28.00 per hour based on experience

Why Milton CAT?
Milton CAT, a privately held company, is the exclusive distributor of Caterpillar earthmoving and construction machinery, engines, and generator products in the Northeast. We offer rewarding careers with extensive and ongoing training and have opportunities for you to develop and grow your career while making the most of your skills and strengths. Whether you’re looking for a steady job with great, family-friendly benefits, or an exciting place to start your career and grow within the organization, Milton CAT is the place for you.

Join an exceptional team that cares about you and invests in your future. Our excellent benefits include:

• Paid Time Off + 8 company-paid holidays
• Medical, Dental, and Vision insurance options for employees and their families
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Safety and Wellness Program
• Employee Referral Program

What You’ll Do

You’ll be the go‑to support person for our Service Department, ensuring work gets scheduled, communicated, and closed out accurately and on time.

• Coordinate scheduling, routing, and assignments for service technicians
• Answer calls and handle customer requests for service and quotes
• Confirm work schedules directly with customers
• Open, update, and close work orders and invoices
• Order parts for shop and field repairs
• Assist with repair estimates and incremental quotes
• Support timecard and labor entries
• Communicate leads and opportunities to other departments
• Coordinate closely with CSA and department supervisors
• Provide backup coverage across the Service Department as needed
• Step up after hours when customer needs demand it
• Maintain confidentiality related to pricing, inventory, and customer data

This role places heavy emphasis on follow‑through, accountability, and supporting supervisors and technicians so jobs get completed correctly the first time.

What We’re Looking For

• Experience in service support, dispatch, operations, or administrative roles—preferably in construction, heavy equipment, automotive, or industrial environments
• Strong organizational and communication skills
• Ability to prioritize work in a fast‑paced service operation
• Comfortable working with technicians, supervisors, and customers
• Dependable, calm under pressure, and solutions‑focused

This job description is not intended to be all-inclusive.  Your supervisor may request and assign similar duties.   

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. A background check and a drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  Milton CAT is a Drug-Free workplace.