Sales Service Coordinator

Milton CAT is seeking an experienced Sales Service Coordinator (SSC) to play a pivotal role in supporting our sales organization while closely partnering with the Service team to ensure seamless operational execution. The SSC is a highly organized, detail-driven professional responsible for orchestrating all administrative and preparation activities required to deliver equipment for sale or rental. In this fast-paced environment, the SSC ensures accuracy, efficiency, and seamless execution across multiple departments and locations.

Pay Range: $26.00 $36.00 per hour with opportunity for overtime 

Work Environment: 5 days a week in the office, potential for hybrid after 6-month probationary period. 

Work Hours: M-F 8:00AM -5:00PM. Some SSCs do work earlier once assigned sales reps. 

• Serve as the central liaison between Sales and Service, ensuring all machine preparation activities are aligned, communicated, and executed with precision.
• Validate sales order accuracy and manage detailed deal sheets, including machine, work tool, and kit compatibility assessments.
• Secure and evaluate preparation quotations for machines and work tools to ensure accurate pricing and scope for Sales.
• Coordinate procurement and installation of parts and work tools, including ordering, scheduling, and inventory verification.
• Create and manage CSRs (work orders) in AX, clearly conveying all required preparation steps for both sale and rental equipment.
• Schedule Shop and Field Service resources across the Milton CAT network to ensure timely machine readiness that meets customer and Sales expectations.
• Arrange all transportation logistics, including trucking to customer sites and transfers among Milton CAT locations.
• Maintain high operational visibility, proactively identifying and resolving issues to support a smooth sales-to-delivery workflow.

Required

• Strong proficiency with technology and Microsoft platforms (Teams, Outlook, Excel, Office Suite).
• Exceptional written and verbal communication skills, with the ability to communicate clearly, concisely, and professionally.
• Demonstrated commitment to delivering excellent service to internal stakeholders (Sales Representatives and Managers).
• Ability to research, interpret, and verify machine preparation requirements for accurate quoting and scheduling.
• Strong analytical and problem-solving capabilities; able to quickly learn equipment operation concepts and work tool applications.
• Highly self-motivated and proactive, with a track record of anticipating problems and offering practical, creative solutions.
• Exceptional organizational skills with impeccable attention to detail in a fast-moving, high-volume environment.

Preferred

• Associate’s degree or higher.
• Background in customer service, equipment management, or machinery operations.
• Experience in short-term and long-term project coordination.
• Knowledge of heavy hauling, load planning, or related transportation logistics.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign similar duties.   

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  Milton CAT is a Drug-Free workplace.