Service Manager

Milton CAT is seeking a Service Manager for our Londonderry, NH Earthmoving and Power Systems shop divisions. The Service Manager will be responsible for Service customer interface and selling, assisting with employee development, key operational duties, safety, financial performance, and planning & scheduling. The ideal candidate must have strong technical knowledge of construction equipment, diesel engine and power generation.   

Starting base salary: $110,000 annually, with higher compensation available based on skills and experience.  This role is also eligible for additional annual performance bonus. 

• Communicate and build relationships with customers concerning service activities including reviewing and scheduling jobs, explaining invoices, identifying needs for future repairs, and making maintenance recommendations.
• Develop and maintain effective Service Department processes to ensure customer satisfaction.
• Create annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
• Lead in sharing best practices and implementing common processes throughout the Service Department.
• Oversee work order closing process. Review work orders for accuracy and completeness, and the appropriateness of parts and labor.
• Manage Supervisors and Technicians. Engage in performance management by conducting performance evaluations, coaching, counseling, and disciplinary action as needed.
• Manage training schedules and assist in the development of Service employees.
• Communicate with and hold Technicians accountable to performance expectations.
• Create, drive and support a safety culture within the Service Department.
• Investigate accidents and injuries and prepare reports of findings.
• Manage tool and part inventory and ensure parts are ordered when needed through a supervisory group.
• Performs related duties as assigned.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and ability required. 

• Technical knowledge of heavy equipment or similar equipment.
• Past exposure to Service Department operations.
• Ability to effectively lead, influence and communicate with others both internally and externally.
• Demonstrated ability to lead people and get results through others, as well as experience in managing multiple employees.
• Must be proficient in the use of a computer and related software (Word, Excel, etc.).
• Valid driver’s license with clean driving record.
• Must have strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Strong math skills.
• Ability to analyze and interpret internal reports.
• Able to perform duties with a sense of urgency, exceeding customer expectations.
• Excellent organizational skills.
• Ability to work in a dynamic fast paced environment.
• Ability to manage high volume workflow.

Preferred Educational Requirements

Bachelor’s degree is preferred. Equivalent education and relevant work experience may be considered in lieu of a Bachelor’s degree.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign similar duties.   

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  Milton CAT is a Drug-Free workplace.