Service Supervisor

Milton CAT is looking for a Service Supervisor who is highly driven and understands how to drive business and process.  If you are a strong leader who runs an efficient shop, knows how to get things done and wants to support an iconic brand of the highest quality and best supported products in the industry, we look forward to hearing from you.

Milton CAT is looking to invest in and develop the right individual with the goal of expanding our market share as well as launching your career path within Milton CAT.  You will go through extensive training covering “who we are at Milton CAT”, the products, parts and services we represent and sell, our internal systems and departments as well as the industry as a whole.

Salary Range: $70,000 – 80,000 annual + bonus eligible.

Benefits include:

• Paid Time Off + 8 company paid holidays
• Medical, Dental and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Additional supplemental offerings and discount programs
• Employee Referral Program

• Keep jobs flowing: Jobs in, jobs out, service reports written, warranty claims determined, invoices closed.
• Become an integral part of the team: Listen, learn, contribute and continue to drive improvements.
• Pick the right technician for the right job.
• Drive metrics and business to run an efficient and profitable shop.
• Co-create annual goals and budget, in alignment with the organization’s financial and operational objectives.
• Drive and support a strong safety culture.
• Effectively communicate/negotiate with customers concerning reviewing/scheduling jobs, explaining invoices.
• Oversee work order accuracy and closing process and the appropriateness of parts and labor.
• Manage, mentor, develop and coach service technicians

Minimum Educational Requirements

Bachelor’s degree in Business Management or related business field is preferred. Equivalent education and relevant work experience may be considered in lieu of a Bachelor’s degree.

• Demonstrated ability to lead teams, set expectations and execute results
• Strong service department operations background and experience
• Highly process/metrics driven, knows how to run a highly efficient service department
• Solid communication and negotiation skills (with employees, customers and vendors)
• Proficient in technology (ERP systems, desktop/cloud applications, operational reports)
• Strong problem-solving skills and detail oriented with a high level of accuracy.
• Highly driven, sense of urgency, strong customer service orientation, does not punch a clock

This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties. 

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. A background checks and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  Milton CAT is a Drug-Free workplace.