Business Analyst Supervisor

Imagine the excitement of start-up type work, backed by the infrastructure and stability of a large, successful organization.  If that seems intriguing, this role may be for you!  Milton CAT is seeking an experienced Business Analyst & Supervisor to support our growing Milton Rents division.  The position will be based out of Milford, MA.  Emphasis will be placed on partnering with leaders across the rental business and learning, improving and standardizing the related technology implementations. This candidate will work within the Milton CAT IT Department which involves hands-on technical support, team leadership, and collaboration with other departments to align IT services with business needs. You will be exposed to a broad range of cutting-edge on-premises and cloud technologies with a diverse team. 

Pay Range: $110,000.00 to $130,000.00 with bonus potential.

Job responsibilities include, but are not limited to:

• Supervise and support the IT business analyst staff working within the Milton Rents team.
• Assist in the planning and implementation of IT projects and upgrades.
• Provide training and guidance to team members and end users.
• Track and report on IT performance metrics and service levels.
• Establish and enforce IT Services policies, procedures, and standards to ensure operational efficiency and compliance.
• Identifies, manages, and tracks technical objectives throughout the technology product lifecycle.
• Collaborate with other IT staff and internal customers in new product reviews, tests, and pilots of applications to improve business processes.
• Conduct deep dives into business process and function to evaluate, consult, and provide effective analysis in support of the development and implementation of new technology.
• Liaison for applications supported internally and with external vendors.

Our ideal candidate will have experience in business systems analysis, requirements gathering and documentation, feature driven development, and proven use of best practice techniques and methodologies.  

• Bachelor’s degree in information technology, or related field
• 5+ years of experience in IT support or systems administration, with at least 1 year in a supervisory or lead role.
• Experience with ERP technology related to rental businesses, such as Texada would be a plus.
• Excellent problem-solving, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work with users at all levels within the organization.
• Must be available for approximately 15-25% of travel between facilities within Upstate New York and New England.
• Occasional night and weekend work is required with overnight stays depending on project locations.
• Must be able to lift 25 lbs. unassisted.

This position is expected to work 5 days a week on-site. ONLY applicants within driving distance of the office will be considered. This position does not offer sponsorship or relocation.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  Milton CAT is a Drug-Free workplace.