Field Dispatch Supervisor - Earthmoving Equipment

Join Milton CAT as a Field Dispatch Supervisor and play a key role in delivering exceptional service and operational efficiency in our Earthmoving division.  This position is at the heart of our customer service operations, ensuring timely and effective dispatch of field service technicians while maintaining high standards of communication and safety. 

**Pay Rate:** $75,000.00 - $90,000.00/year, based on location, education, and experience.

Why Milton CAT?

Milton CAT is a privately held company and the exclusive distributor of Caterpillar earthmoving and construction machinery, engines, and generator products in the Northeast. We offer rewarding careers with opportunities for growth, development, and long-term success.

Whether you're looking for a stable position with family-friendly benefits or a dynamic environment to launch and grow your career, Milton CAT is the place for you. We believe in investing in our employees through continuous training, career development, and a supportive team culture.

• Paid Time Off + 8 company-paid holidays
• Medical, Dental, and Vision insurance options for employees and their families
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Annual boot and tool allowance
• Safety and Wellness Program
• Employee Referral Program

• Manage and communicate service request schedules with customers.
• Review of service request criteria including all pre diagnosis, parts ordering and tooling needs.
• Coordinate daily activities with Field Service Technicians to optimize response and repair times.
• Serve as the liaison between customers and technicians from scheduling through job completion.
• Oversee technician performance, time management, and productivity.
• Conduct annual performance reviews and provide ongoing support.
• Enforce safety policies and conduct field-based safety audits.
• Facilitate support on complex jobs through collaboration with Technical Communicators.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and ability required. 

• A basic understanding of gas and diesel engines, as well as generators.
• Familiarity with Caterpillar and Competitive Products.
• Experience in a supervisory or management position.
• Strong leadership and communication skills, both internal and external.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Excellent problem-solving and organizational skills.
• Ability to work in a fast-paced, dynamic environment with a sense of urgency

This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties. 

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. Background checks, drug testing, and health assessments are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  Milton CAT is a Drug-Free workplace.