Warranty and Service Invoice Coordinator

Milton CAT is seeking a detail-oriented and organized Warranty and Service Invoice Coordinator to join our Service team. In this role, you will be responsible for all post-repair administrative functions to ensure timely and accurate customer invoicing. You'll receive completed service work orders from Service Supervisors and handle tasks such as warranty processing, standard job segmentation, parts returns, technician service report validation, and invoice finalization. Success in this role requires a strong attention to detail, comfort working with multiple systems, and the ability to collaborate closely with colleagues.

Starting Pay: From $25.00/hour, based on location and experience.

Why join Milton CAT?
Milton CAT, a privately held company, is the exclusive distributor of Caterpillar earthmoving and construction machinery, engines, and generator products in the Northeast. We offer rewarding careers with extensive and ongoing training and have opportunities for you to develop and grow your career while making the most of your skills and strengths. Whether you’re looking for a steady job with great, family-friendly benefits, or an exciting place to start your career and grow within the organization, Milton CAT is the place for you.

Join an exceptional team that cares about you and invests in your future. Our excellent benefits include:

• Paid Time Off + 8 company-paid holidays
• Medical, Dental, and Vision insurance options for employees and their families
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Safety and Wellness Program
• Employee Referral Program

• Review service call segments to ensure all service data is complete and accurate.
• Post and reconcile technician time, parts, and third-party services.
• Examine segments for any warranty or goodwill overrides and manage any parts holds.
• Verify proper parts usage or return according to job descriptions.
• Validate and adjust customer payment methods or follow up on missing purchase orders.
• Finalize and issue invoices promptly and accurately.
• Handle purchase order updates following invoice disputes.
• Monitor service calls status and ensure they are progressing to closure and billing.
• Manage warranty claims through their lifecycle, ensuring proper invoicing and reimbursement.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

• High school diploma or (GED) equivalent, with college or trade school preferred.
• Proficient in the use of a computer and standard office software (Word, Excel, etc.).
• Strong written and verbal communication skills.
• Attention to detail with high levels of accuracy.
• Problem-solving skills and basic math ability.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Must be able to work in a dynamic, fast-paced service environment.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign similar duties.   

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. A background check and a drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  Milton CAT is a Drug-Free workplace.