Service Supervisor - Earthmoving

Milton CAT is seeking a Service Supervisor in the Service Department in Milford, MA.  This is an excellent career opportunity for a customer service oriented, self-driven individual with excellent communication skills and the desire to grow.   The primary responsibility is to supervise Service technicians and perform day to day operations of Earthmoving Service. This includes scheduling all technicians, supervising all engine repairs, overhauls, start-ups and preventative maintenance; monitoring expenses and technician overtime; maintaining field truck fleet and maintenance records; performing Safety Meetings and audits; overseeing warranty repairs; ensuring all invoices are collected on time; and opening, editing, reviewing and invoicing all work orders. This position is also responsible for addressing customer complaints, disputes and concerns, and communicating with Product Support Sales Reps and customers regarding the status of repairs.  Responsibilities include both monthly and annual performance reviews. 

• Communicate with Customers professionally to provide prompt attention and service
• Must have excellent interpersonal skills for dealing directly and diplomatically with Customers
• Answer coworkers’ questions and requests promptly
• Maintain a friendly, courteous relationship with Customers, both external and internal.
• Provide accurate quotes to Customers
• Open and close all work orders and responding to the Customer’s service concerns/requests

• Basic understanding of engines (gas and diesel) and generators
• Familiarity with Caterpillar and Competitive Products
• Excellent computer skills with all Microsoft Office applications
• Strong computer, communication, time management and organization skills
• Previous supervisory or management experience preferred but not required

This job description is not intended to be all-inclusive.  Your supervisor may request and assign similar duties.   

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  Milton CAT is a Drug-Free workplace.