Process Trainer - Service

Job Locations US-NY-North Syracuse | US-NY-Clifton Park | US-NY-Batavia | US-NY-Binghamton | US-NY-Tonawanda
Office and Administrative Support
Full-Time (FT)


Milton CAT is seeking an experienced Service Process Trainer. The candidate will be based within the Milton CAT territory and work as part of the Service Operations department. Responsibilities include identifying, developing, and providing training to Service employees within the Milton CAT territory. The goal is to improve overall technical competency of all team members and provide consistency from branch to branch.


Territory:  New York


Milton CAT offers extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you’re looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs!  We offer excellent benefits and supply you with the tools you need to maximize your potential.


Pay Range: Pay Range is $65k-75k depending on experience.


Benefits include:

  • Paid Time Off + 8 company paid holidays
  • Medical, Dental and Vision insurance options for Employee and Family
  • Disability & Life Insurance Packages
  • Competitive Retirement Plan
  • Tuition Reimbursement – available to FT employees with 1 year+ of service
  • Employee Assistance program (EAP)
  • Additional supplemental offerings and discount programs
  • Employee Referral Program



  • Provide in-person as well as remote training to new and existing Milton CAT employees
  • Continuously review and evaluate training programs and best practices to remain current with the latest training material and delivery methods and trends
  • Continuously review and validate process documentation
  • Perform process testing and validation
  • Utilize Caterpillar’s online training website to assign online classes to employees, and report on employee completion
  • Participation in Service Department Procedure and Training Committees
  • Develop and lead Service process training classes as defined
  • Collaboration with Process Trainers on training content and workload
  • Perform related duties as assigned


To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and ability required.  

  • Ability to train new subjects and concepts to all employees and drive consistency in process execution
  • Dynamic presentation skills with strong public speaking & overall communication skills
  • Proficient in the use of a computer and related software (Word, Excel, etc.)
  • Ability to develop training and utilize E-Learning
  • Detail oriented with a high level of accuracy
  • Ability to perform duties with a sense of urgency, exceeding customer expectations
  • Ability to work with minimal supervision
  • Good organizational skills
  • Strong problem-solving skills
  • Must have a valid driver’s license and a clean driving record
  • Ability to travel to other Milton CAT locations as needed

Preferred Skills and Competencies

  • Prior industry experience preferred but not required.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign similar duties.   


Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. A background check and drug test are required as part of our pre-employment process.


Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  Milton CAT is a Drug-Free workplace.  



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