Inside Sales Supervisor

Job Locations US-NY-North Syracuse | US-NY-Batavia | US-NY-Clifton Park
Full-Time (FT)


Milton CAT is growing – thanks in large part to our exceptional inside and outside sales teams. Want to be part of a great success story? We’re looking for a highly motivated, experienced Inside Sales Supervisor to oversee, direct and develop the Inside Sales Representatives throughout our territory. The Supervisor will monitor Inside Sales metrics, manage the entire day-to-day administration process and report key performance indicators, profit and service levels to our management team. They should also be able to train, lead and motivate the Inside Sales team to achieve goals for machine sales, product support and corporate marketing initiatives.

Pay Rate: Competitive salary structure with $58k-65k Base Salary depending on experience with bonus potential based on attainment of goals, individual performance and company results.

Benefits include:
• Paid Time Off + 8 company paid holidays
• Medical, Dental and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Additional supplemental offerings and discount programs
• Employee Referral Program


  • Assist in the hiring and training of Inside Sales Representatives.
  • Develop training, and continuously ensure accuracy and optimized delivery of training programs. Spend time developing sales skills of the Inside Sales team by sitting with them on the phones regularly and coaching to maximize results; convert training opportunities into measurable action items.
  • Manage daily operations of the team, with the primary focus on growing and retaining our customers across all business segments.
  • Coordinate with the Marketing department to facilitate team’s use of ongoing marketing programs for machine and product support sales. Ensure strong team communication and direction to effectively manage all promotions and sales initiatives.
  • Manage lists, databases and calling campaigns for sales team.
  • Define, develop, track, organize and report out on the necessary metrics to effectively govern our coverage strategy and monitor sales performance.
  • Responsible for the team’s delivery of an exceptional customer experience.
  • Ensure team’s knowledge and utilization of all available technology including our enterprise sales system and CRM systems.
  • Effectively communicate and resolve customer service issues in a timely and professional manner.
  • Ensure internal policies and procedures are adhered to by the team; lead by example in all safe work practices and procedures and verify assigned personnel are knowledgeable and following relevant practices and procedures.


  • Ability to train, lead, inspire, motivate and coach a diverse group of people in a variety of store locations.
  • Sales or Account Management background preferred, with a proven track record of success.
  • Exemplary communication skills – high degree of comfort with professional phone skills and comfortable presenting to small groups
  • 3-4 years of job-related experience, with a minimum of 2 years in a prior supervisor or manager capacity
  • Bachelor’s degree strongly preferred but not required.
  • Knowledge of Microsoft Office and Windows-based systems
  • Exposure to an ERP/Sales system and a CRM system desirable
  • Regional travel within the assigned territory is required.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.


Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. A background check and drug test are required as part of our pre-employment process.


Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  Milton CAT is a Drug-Free workplace.  


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