Inside Sales Representative

Job Locations US-NY-Batavia
Full-Time (FT)


Do you enjoy selling, building deals, working with people to solve problems and creating new solutions? Milton CAT is looking for the right team members to invest in as they launch their careers with us. As an Inside Sales Representative, you’ll gain exposure to all areas of the heavy equipment industry while working with team members located throughout our New England and New York dealership branches. You’ll gain exposure not only within the construction industry but in agriculture, forestry, and logging with potential opportunities to advance as a specialist within these sectors. 


Our inside sales program is perfect for those interested in starting their career within the heavy equipment industry. As a leading Caterpillar dealer, we are ready to provide an extensive training program to help the right people get started building their careers with us. During your time in the program, you will learn about our company, products, parts, services, and processes.


Pay Rate:  $21.64 per hour plus bonus potential. 


Benefits include:

  • Paid Time Off + 8 company paid holidays
  • Medical, Dental and Vision insurance options for Employee and Family
  • Disability & Life Insurance Packages
  • Competitive Retirement Plan
  • Tuition Reimbursement – available to FT employees with 1 year+ of service
  • Additional supplemental offerings and discount programs
  • Employee Referral Program


  • Communicating with customers, making outbound calls to potential customers, and following up on leads.
  • Understanding customers' needs and identifying sales opportunities.
  • Answering potential customers' questions and sending additional information via phone, text, and email.
  • Keeping up with product and service information and updates.
  • Creating and maintaining a database of current and potential customers.
  • Explaining and demonstrating features of products and services.
  • Staying informed about competing products and services.
  • Researching and qualifying new leads.
  • Closing sales and achieving sales targets.
  • Complete ongoing training and development programs.
  • Working with new customers to establish a relationship with Milton CAT and process sales leads.
  • Serve as a liaison between departments.


  • Strong customer orientation – able to work with customers to understand their needs and solve challenges.
  • Self-motivated – take ownership for your territory and pride in it.
  • Proficiency in Microsoft Office and CRM software.
  • Excellent communication skills, both verbal and written.
  • Excellent organizational skills and the ability to multitask.
  • Excellent phone and cold calling skills.
  • Exceptional customer service skills.
  • Excellent time management skills and organizational skills.
  • Strong listening and sales skills.
  • Ability to achieve targets and goals.
  • Must have a valid driver’s license and maintain a clean driving record.
  • Excellent time management and organizational skills.
  • Technical knowledge and experience within the industry are a plus but not required. The right candidate must have interest and enthusiasm to learn about equipment, technologies, and services so they can connect our customers to the appropriate area within Milton CAT and provide an exceptional customer experience from start to finish.  

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.


Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. Background checks and drug testing are required as part of our pre-employment process.


Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace.  We encourage applications from individuals with disabilities, minorities, veterans, and women.  Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status.  We base all employment decisions to further this principle of equal employment opportunity.  VEVRAA Federal Contractor.  EEO/AA employer.


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